FREQUENTLY ASKED QUESTIONS

CAN I HAVE A DIFFERENT COLOUR?

Yes, most of the designs are available in a number of alternative colours.

Orders with colour alterations may take a few days longer to process.

 

DO YOU DO DIFFERENT SIZES?

Yes, we can adapt most of the designs to offer different sizes.

Size alterations may take an extra week to arrange.

 

WHAT IS YOUR RETURNS POLICY?

No quibble, if you don’t like your artwork you have 14 days to let us know.

We will arrange collection and on return issue a full refund.

 

HOW DO YOU SEND THE ARTWORKS?

We use bespoke packaging solutions that offer maximum protection for the artwork during transit.

We rarely experience issues, but in the unlikely event your artwork arrives damaged, we will replace it as soon as possible as a priority.

 

DO YOU PROVIDE FIXINGS?

We have brackets attached to all the metal artworks for easy installation. Canvas artworks can be hung directly on their frameworks.

We don’t provide screws as all walls are different – for larger artworks we recommend using raw plugs, or anchor plugs for cavity stud walls.

 

HOW HEAVY ARE THE LARGE METAL ARTWORKS?

It varies on the design, most ‘oversofa’ large artwork sizes weigh approximately 6kg.

All our larger artworks are light enough to be hung with just two screws and the correct raw plugs, even on hollow plasterboard stud walls.

 

CAN THE LONG METAL ‘OVERSOFA’ ARTWORKS BE HUNG VERTICALLY?

Yes, in the notes section on your order just specify you want to do this and we’ll position the brackets to accommodate hanging in a vertical position.

Brackets can be moved easily on all artworks that have them – all of our artworks can be hung in any orientation.

 

HOW MUCH DO YOU CHARGE FOR DELIVERY?

We Deliver Free Of Charge for all orders over £45 to mainland UK addresses.

Orders under £45 have a £3.95 delivery charge.

 

HOW LONG DOES IT TAKE?

We aim to dispatch stocked items in 5 working days.

Bespoke colour matching and commissioned artworks will take a little longer.

 

CAN I REQUEST A SPECIFIC DATE/ DAY FOR DELIVERY?

Yes, once your order has been placed we will notify you soon after with a confirmation of order and proposed delivery date.

If you would like an alternative delivery day we can arrange that for you anytime after our proposed delivery date, Monday – Friday.

 

CAN I ORDER OVER THE PHONE?

We only process orders through our website. Our checkout allows all major Credit and Debit cards.

You don’t need to set up a PayPal Account to order.

 

CAN WE SPEAK TO SOMEONE TO DISCUSS ARTWORK REQUIREMENTS?

Yes, but our studio is very noisy and we don’t have the luxury of a soundproof office – our first point of contact is email, studio@silverwallart.co.uk

Please email us and request a call back if you want to chat, we can call back between 9am-5pm Monday to Friday – We reply to emails 7 days a week and most evenings till late.

 

DO YOU HAVE A GALLERY WE CAN VISIT?

Unfortunately not, we focus on our online store to offer the widest selection at the best possible price.

Samples can be arranged on request.

 

DO WE SUPPLY TO TRADE?

Not directly ourselves, we have a distribution partner that manages a selection of our artwork designs for Galleries & Furniture Stores.

We are happy to discuss further discounts for larger orders and for Interior Designers who order regularly.

 

DO WE DELIVERY OVERSEAS?

Yes, but for delivery outside mainland UK please contact us.

 

Google Reviews

    review rating 5  I saw this wall art and just had to have one, it is so unusual and I just love it, will really make my living room look extra special. Arrived today exactly on the day Jeremy said it would, really well packaged and can't wait to get it on the wall. Have emailed Jeremy a few times before placing my order and always a prompt and helpful reply.THANK YOU SO MUCH.

    thumb wendy Middleton
    6/27/2018

    review rating 5  I am so pleased with my silver wall art. Order swiftly dealt with and my exact unique requirements met. Delivery on a day to suit me and all done within a week. Looks great too. Well pleased.

    thumb Barbara McNaught
    6/16/2018

    review rating 5  I'm absolutely pleased with the metal wall art I've purchased. The owner understood my requirement that I wanted a brown colour to match with my wallpaper, and he agreed to make it the way I needed.I had an experience with delivery of the parcel and the owner corrected immediately and made sure I'm happy as a customer. the packaging was really good.We put it just above the sofa anthe wall art is looking gorgeous.

    thumb Abhijeet Selukar
    6/16/2018

    review rating 5  My fabulous wall art arrived today and it is just perfect. I had discussed my requirements with Jeremy and he gave me great advice and the final piece is stunning. It has met all my requirements, was delivered on the date I asked for and was very well packaged. I will certainly use the company again if I require more artwork and highly recommend Silver Wall Art.

    thumb Ros Dickinson
    7/04/2018